General Terms and Conditions
1. Scope
The following terms and conditions apply to all orders placed through our online shop. Our online shop is aimed exclusively at consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activities. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activities.
2. Contractual Partner, Conclusion of Contract
The purchase contract is concluded with Just Underwear B.V. (HOM Store).
By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation via email.
3. Sales Agreement Language, Storage of Sales Agreement Text
The language available for concluding the contract is English.
We save the contract text and send you the order data and our terms and conditions by email. For security reasons, the contract text is no longer accessible via the internet.
4. Delivery Conditions
In addition to the stated product prices, shipping costs may also apply. You can find more detailed information about any shipping costs in the offers.
We only deliver via shipping. Unfortunately, it is not possible to pick up the goods yourself.
5. Payment
In our shop, the following payment methods are generally available to you:
Prepayment
When choosing the prepayment method, we will provide our bank details in a separate email and deliver the goods after receiving the payment.
Credit Card
When placing the order, you provide your credit card details. After your authorization as the legitimate cardholder, we request your credit card company to initiate the payment transaction immediately after the order. The payment transaction will be carried out automatically by the credit card company, and your card will be charged.
PayPal
During the ordering process, you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, authenticate with your login details, and confirm the payment instruction to us. After placing the order in the shop, we request PayPal to initiate the payment transaction.
The payment transaction will be carried out automatically by PayPal immediately afterward. You will receive further instructions during the ordering process.
Giropay
After placing the order, you will be redirected to the website of your bank. In order to pay the invoice amount via Giropay, you must have an online banking account activated for participation in Giropay with a PIN/TAN procedure, authenticate yourself accordingly, and confirm the payment instruction to us. You will receive further instructions during the ordering process. The payment transaction will be carried out immediately afterward, and your account will be debited.
6. Transport Damage
If goods are delivered with obvious transport damage, please report such defects to the delivery agent as soon as possible and contact us immediately. Failure to file a complaint or contact us does not affect your statutory claims and their enforcement, particularly your warranty rights. However, you help us assert our claims against the carrier or the transport insurance company.
7. Warranty and Guarantees
The statutory liability for defects applies. Information about any additional warranties that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
Customer Service: You can reach our customer service for questions, complaints, and claims by email at service@hom.store
8. Dispute Resolution
To resolve disputes arising from a contractual relationship with a consumer, or whether such a contractual relationship exists, we are obliged to participate in dispute resolution procedures before a consumer arbitration board. The responsible entity is Nederlandse Thuiswinkel Organisatie, Horaplantsoen 20, 6717LT Ede, Netherlands, http://www.thuiswinkel.org. We will participate in a dispute resolution procedure before this entity.