Privacy Policy

Last updated: 21 June 2026

HOM Store values your privacy and handles your personal data with care. This privacy policy briefly explains which data we process, why we process it and what rights you have.

1. Who is responsible?

HOM Store
trading under the name HOM Store
Stationsstraat 27B
5121 EB Rijen
Netherlands
Email: [email protected]

2. What data do we process?

Depending on how you use the online store, we may process the following data:

• your name, address and contact details;
• order, payment, shipping and return information;
• account details and communications with customer service;
• your IP address, device, browser and website usage data;
• cookie data and advertising identifiers, when you have given your consent;
• information entered into our chat or product assistant.

We process this data to fulfil your order, manage your account, provide customer service, secure and improve the online store, comply with legal obligations and, with your consent, for analytics and marketing.

We process your data on the basis of performing a contract, complying with a legal obligation, your consent or our legitimate interest in operating a secure and properly functioning online store, in accordance with Article 6 of the GDPR.

3. Website, cookies and marketing

When you visit our website, technical data is processed, including your IP address, browser, device, visited pages and the time of your visit. This is necessary for the operation and security of the online store.

We use functional cookies for features such as the shopping cart, language settings and login. These cookies do not require your consent. We ask for your prior consent for more extensive analytics, personalisation and marketing. You can change your choices at any time through the cookie settings at the bottom of the website.

With your consent, we may use Google Analytics, Google Ads, Meta, TikTok, Microsoft Advertising and Pinterest. These services may process usage data, click data, purchase data, pseudonymous identifiers and, where applicable, hashed contact details. The current list of cookies, providers, purposes and retention periods is available in the cookie settings.

4. Orders, payments and shipping

To process your order, we use your name, contact details, billing and delivery address, ordered items and payment and shipping information.

Payments are processed through Mollie B.V. and, depending on the selected payment method, the relevant payment provider. For delivery, we share the necessary information with the carrier. Your email address or telephone number may be used for delivery notifications and Track & Trace updates.

If you create a customer account, we retain the account details until the account is deleted. Data that we are legally required to retain may be stored for a longer period.

5. Customer service, email and AI assistant

When you contact us, we process your contact details and the contents of your message to respond to your enquiry.

Order, payment, shipping and return notifications are sent as part of fulfilling the contract. We only send newsletters and abandoned-cart reminders where legally permitted. Every commercial email includes an easy way to unsubscribe.

When you use our chat or product assistant, we process your input and relevant information about the online store context, such as viewed products, to answer your question. Please do not enter payment details, health information or other sensitive information into the chat.

6. Who do we share data with?

We only share personal data when this is necessary to provide our services, when we are legally required to do so or when you have given your consent.

Recipients may include hosting and IT providers, payment providers, carriers, analytics and marketing services, customer service providers, professional advisers and authorised public authorities.

Some service providers may process data outside the European Economic Area, including in the United States. Such transfers only take place on the basis of a valid legal safeguard, such as an adequacy decision, the EU-US Data Privacy Framework or approved Standard Contractual Clauses.

7. How long do we keep your data?

We do not retain personal data for longer than necessary for the purpose for which it was collected. Order, payment and invoice data is retained for as long as required under applicable tax and administrative laws. Account details are retained until you delete your account, and analytics and marketing data is retained until the applicable retention period expires or you withdraw your consent.

8. Your privacy rights

Where provided by law, you have the right to access, correct or delete your personal data, restrict its processing, receive your data in a portable format and object to its processing. You may withdraw your consent at any time with effect for the future.

To ask a question or exercise your rights, please contact us at [email protected].

You also have the right to lodge a complaint with the Dutch Data Protection Authority or the data protection authority in the country where you live or work.

9. Changes

We may update this privacy policy when our services, data processing activities or applicable laws change. The latest version will always be available on this page.