FAQ

Below you'll find answers to the questions we get asked most often. Can't find what you're looking for? Our customer service team is happy to help.

How long does delivery take?

Once your order is on its way, standard delivery usually takes around 1 working days. You'll receive a confirmation email as soon as your parcel ships.

How much does shipping cost?

Shipping costs € 4.95 per order, and your order ships free once you spend € 80.00 or more. The exact amount is always shown at checkout before you pay.

How do returns work?

You have 60 days to return your order if something isn't quite right.

Which payment methods can I use?

You can pay safely with the methods shown at checkout, including the most common cards and local options for your country. All payments are processed through a secure connection.

How can I track my order?

As soon as your parcel is on its way, we'll email you a tracking link so you can follow it every step of the way. You can also find your order status in the confirmation email.

How do I choose the right size?

Each product page has a size guide to help you find your perfect fit. If you're between sizes or unsure, feel free to contact us and we'll gladly advise you.

How do I reach customer service?

You can always email us at [email protected] and we'll get back to you as soon as we can. For our full terms, please see our Terms & Conditions and Privacy Policy.